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Returns and Exchange

Return and Exchange FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our Returns Centre
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is submitted, you will get a confirmation email with instructions

    What items are returnable? 

    • All products within 30 days of purchase
    • All products must be returned with the original tags and packaging to be eligible for a return

      What items are non-refundable? 

       The following items cannot be returned:

      • Underwear
      • Final sale items

        The item I received is damaged!

        If the purchased product is faulty, create a return request and select Faulty as your reason. Choose the same size for exchange to get a replacement.

        Can the items be exchanged?

        We allow the exchange of items for a different size. Once the return item is received, the replacement item will be shipped to you.

        What are the refund options?

        The following refund options are supported:

        • Refund to the original payment method
        • Refund for store credit coupon code

          How do I ship back the items?

          For instructions on how to ship your return, refer to the email received after placing the return request.

          How soon will I get my refund?

          Hold tight, it can take our warehouse team up to 10 working days to receive and process your return. You will receive a refund notification email as soon as we’ve issued your refund.

          My question is not addressed...

          If you have any queries regarding return or refund, reach out to us at hello@athletiquerecreationclub.com

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